Shipping policy
Shipping Policy
Order processing
Note: For orders with multiple items, the processing time will be based on the item with the longest processing time.
Except in cases of notification to the contrary, all orders will leave our deposit in 2 to 4 business days.
After the product leaves the factory, it usually takes 10 to 20 business days to receive the goods, depending on the alternative location.
After the product is shipped, you will immediately receive a tracking number from the shipping company.
This will let you know where the goods are and how long it will take you.
Please note that delivery time does not include processing time. The total time required to receive an order is processing time + shipping time.
If there is a problem with your order, you can submit a problem ticket to our support center for further assistance.
Our dedicated customer service team will contact you within 24 hours.
Compared to small packages delivered by FedEx or UPS, it takes longer to transport large items. We cooperate with the main freight forwarders.
Shipping and handling
Free shipping, standard shipping - 6.90 USD (Global) excluding tax.
At HED'S Solutions, we are honored to offer great value and service to our customers. We offer warehouse delivery services in the United States and China using FedEx, USPS, DHL, 4px and other express methods.
Warning
In fact, we guarantee that 95% of orders can be delivered on time. For some remote places, it may take longer.
All packages have specific tracking information.
Shipping method and cost
shipping method country or region Shipping Time
- US Standard Shipping 10 - 20 days
- Canada Standard Shipping 12 - 25 days
- Australia Standard Shipping 18 - 30 days
- Standard Shipping to United Kingdom 14 - 35 days
- France Standard Shipping 12 - 32 days
- Germany Standard Shipping 15 - 30 days
- Standard Shipping Spain 15 - 30 days
- Italy Standard Shipping 15 - 30 days
- Mexico Standard Shipping 15 - 30 days
- Israel Standard Shipping 15 - 30 days
- Standard Shipping Brazil 15 - 30 days
- Other countries 15 - 35 days
Note 1:
During holidays, shipping times may be affected because manufacturers and express companies will restrict operations during this period.
Note 2:
Working days are counted from Monday to Friday excluding local holidays.
Although, unfortunately, this is beyond our control, we will do our best to improve this problem.
Taxes and fees to the United States
Please note that our products do not charge taxes in the United States.
* All shipping times do not include customs clearance / customs delays. We are not responsible for any other customs fees that may need to be paid for orders outside the United States.
Thank you for trusting our business! If you have any questions, please contact our customer service center: support@hedssolutions.com for help with your order.